I grow, select, and pack my aquatic plants myself. Here is exactly what to expect when you order and what to do if something does not arrive the way it should.
I inspect and pack live plant orders with care. If a plant arrives damaged, dead, or in clearly poor condition, contact me within 2 hours of delivery.
Please send your order information plus clear photos of:
I will review the issue personally. When a claim is covered, I will make it right with a replacement or refund depending on the situation and plant availability.
Please do not discard the plant or packaging until you have taken the photos.
Helpful information carried forward from Ruby Tiger Lotus and updated for VMO Market.
I pack live plants to retain moisture during transit. Packaging can vary by plant and weather. Guppy Grass is shipped damp rather than submerged, wrapped to retain moisture, bagged, and protected in the shipping mailer. Every plant order includes access to care instructions.
I currently ship with USPS and UPS. The service may vary depending on the order, destination, timing, and shipping conditions.
I try to get live plants moving quickly while also avoiding unnecessary time sitting in a carrier network. Shipping timing may be adjusted around weekends, holidays, or extreme weather when that gives the plants a better trip.
Not necessarily. Live aquarium plants can look wilted, flattened, pale, or shed some leaves after shipping. Some melting can be part of the transition. Unpack promptly and follow the plant-care guide before assuming the plant is lost.
Open the package promptly. Inspect the plants, follow the included care QR code, and begin acclimation. If you see severe damage or a plant that appears dead on arrival, take the guarantee photos before discarding packaging.
Weather matters with live plants. I may adjust shipment timing when extreme temperatures or carrier delays create an unnecessary risk. If you have a weather concern at your destination, contact me before ordering or shipping.
You are not being routed to a large customer-service department. Email sales@VMOMarket.com and your message comes to me. Include your order number when you have one.
Yes. VMO Market LLC is a licensed Georgia live plant seller. I grow and sell the Ruby Tiger Lotus aquatic plant collection through VMO Market.
If you are unsure whether what you are seeing is normal shipping stress, send me a message. I would rather help you with the plant than leave you guessing.
